Frequently Asked Questions

Winning a Prize

How will you contact me if I’ve won a prize?

We always contact our potential winners via email as well as phone (if this has been provided). Be sure to save omaze.com as a safe sender!

When and how will I know if I have won the house?

Winners are drawn at random on the date specified within the Experience Rules. All winners are contacted by email and telephone (if they’ve provided a phone number).

How are winners drawn?

When you buy entries, a unique Entry Code is generated and securely logged in the draw database. The more entries you buy, the more times it is logged. For example, if you buy 15 entries, it will be logged 15 times, increasing the chance of it being drawn for a prize. If you entered by post, each individual entry is coded and entered into the draw database.

Does Omaze draw the winners?

For all house draws that launch on or after September 1st 2021, Omaze will utilise a randomised draw engine. For draws that launched before September 1st, including the draws for the Devon and Wimbledon houses, winners will be drawn by an independent scrutineer called Civica.

Will someone definitely win the house?

Yes. There will be a guaranteed winner for the Omaze Million Pound House Draw. For announcement dates, please see the relevant Experience Rules.

What if you don’t sell enough tickets?

We've guaranteed a minimum donation to the charity no matter what happens and a guaranteed winner for the Million Pound House, as well as all of the other prizes.

What are the odds of winning the house?

The odds of winning depend on the number of entries received.

Entry Code

What’s an Entry Code?

When you buy entries to the Omaze Million Pound House Draw, that purchase is automatically assigned an Entry Code. It’s a 13 digit unique number that links to your transaction.

Where can I find my Entry Code?

You can find your Entry Code in your confirmation email. You can also find your Entry Code next to your purchase details in Your Account at Omaze.co.uk. We are unable to provide codes for postal entries, but they are entered into the same draw database and have exactly the same chance of being picked to win.

Subscriptions

If I subscribe, am I entered for a chance to win the Early Bird prizes, or just the Grand Prize?

When you subscribe to the Omaze Million Pound House Draw, you’ll receive entries each month into every Omaze House Draw. For example, if you subscribe for £10, you’ll receive 30 entries each month into every Omaze House Draw. This includes being entered for a chance to win the Early Bird Prize in every Omaze House Draw from the date you subscribe. You can read more about the deadlines for each Omaze House Draw in the applicable Experience Rules.

Do I have the same odds of winning with subscription entries as I would if I didn’t use a subscription?

Yes! We can confirm that each single entry has the same chance of winning as every other single entry, regardless of the method of entry.

How can I cancel my subscription?

To cancel your subscription, simply go to your account, select “Manage Subscriptions” and click “Cancel”. Alternatively, you can complete the “Model Cancellation Form” outlined in Section 5F(ii) of our Subscription Terms of Use and send that via email to team@omaze.co.uk. Please note, you must cancel your subscription before it renews on the 1st of the month, otherwise you will be charged for the next month.

Any entries into an applicable House Draw received before the date of cancellation will remain eligible, subject to any eligibility requirements detailed within the Official Rules for the applicable House Draw.

I didn’t mean to sign up for a subscription. Can I cancel my subscription and receive a refund on past subscription charges?

To cancel your subscription, simply go to your account, select “Manage Subscriptions” and click “Cancel”. Alternatively, you can complete the “Model Cancellation Form” outlined in Section 5F(ii) of our Subscription Terms of Use and send that via email to team@omaze.co.uk. Please note, you must cancel your subscription before it renews on the 1st of the month, otherwise you will be charged for the next month.

As we outline in our Subscription Terms of Use (section 5G), a proportion of each Subscription Fee supports our charity partners, helping them to create real impact. As such, Omaze does not provide refunds for a Subscription Fee after a drawing has occurred.

If you have any questions about refunds in connection with your Subscription, contact Team Omaze at team@omaze.co.uk. If you are refunded, any entries into an applicable House Draw associated with such refund will be withdrawn and are not eligible to win.

If I cancel my subscription, do I keep the entries that I already paid for?

You’ll keep the entries you received before the date you canceled your subscription (subject to any eligibility requirements detailed within the Official Rules for the applicable House Draw). However, If you get refunded for any or all entries, these entries will be withdrawn and won’t be eligible to win.

How do I update the payment method for my subscription?

You can update your payment method(s) at any time by logging in to your Omaze account. If you have questions, please email team@omaze.co.uk.

If two House Draws are live within one month, will my 30 entries be split between the two Draws?

In most months, only one House Draw will be live, so you'll get 30 entries for £10, which is double the amount of entries of a single stand-alone purchase. If two House Draws are live in one month, you’ll get 30 entries into both House Draws. That’s 60 entries for just £10.

Which charity will my subscription support if there are two House Draws live during one month?

If two House Draws are live in the same month, your £10 subscription fee will be split evenly between both our charity partners. You can view the “Fundraising Transparency” section at the bottom of the House Draw’s applicable Experience Rules to see which charity is being supported for a particular House Draw.

How do I view the entry code(s) associated with my subscription?

To view the entry code(s) associated with your subscription, log into your Omaze account. If you haven’t already activated your account, you can do so here. Please be sure to use the same email that you used to subscribe. Once you’ve logged in, you’ll see the entry code for each of your orders listed in your order history! You can also find your entry code for each of your orders in your associated order confirmation email.

If I subscribe, when will I be charged every month?

When you sign up for an Omaze subscription, you’ll be charged a subscription fee at the time of your initial subscription and on the first of each calendar month thereafter. There are a couple of exceptions. If you sign up within the last five calendar days of a month, for example, we’ll take the initial fee and then we won’t charge you again until the following month. For more information on exceptions, please see section 5B of the Subscriptions Terms of Use.  If you ever wish to see the next date you will be charged a subscription fee, please know that you can find that information in your account under the email associated with your subscription. Once you’ve logged in, click the “Manage Subscriptions” link at the bottom of the recent order associated with your subscription. Then, click the tile that appears with your active subscription information. There you’ll see the date of your next subscription order listed!

Account Creation

Why create an account?

Creating an account will allow you to view your purchase details and find your Entry Code. You can also find your Entry Code in your confirmation email. Find out more.

If I’ve entered the draw doesn’t this mean I have an account?

Orders are automatically saved in an account under the email with which they're made. However, the associated account is not automatically activated. If you've never logged into Omaze.co.uk before, you'll want to create an account login using the same email you used to make your order! You can do this at the check-out or afterwards by creating an account here, creating an account.

If I didn’t sign up for an account at the check-out, can I sign up now?

Yes. Just go to here and click ‘create an account’. Just make sure you use the same email address that you gave when you purchased the entries. Find out more.

Do I have to have an Omaze account to win a prize?

No. We contact all our winners directly by email. You only need an account if you'd like to check your purchase details or Entry Code. Your Entry Code can also be found in your purchase confirmation email. Find out more.

Payment

Can I use PayPal to purchase entries?

PayPal can only be used to purchase one-off entries and gift cards. It cannot, at present, be used to purchase an Omaze Subscription. For any subscription purchases, you will need to select an alternative payment method.

How can I use PayPal to pay for my entries?

Step 1: After selecting your entries, proceed to checkout
Step 2: On the payments screen, select PayPal as your desired payment method
Step 3: You’ll then be prompted to enter your PayPal credentials and confirm your payment method
Step 4: Once confirmed, you’ll be returned to the Omaze order page where you can complete your purchase

Please note: PayPal is a 3rd party vendor. If you have any issues checking out with PayPal, you will need to contact PayPal directly. Or, alternatively, you can select a different payment method.

The Cornwall III House

Can I sell the house if I don’t want to move in?

Yes. The winner will be free to do with the house what they wish: it will be theirs to live in, rent out or sell.

Can I choose for the house to be transferred to someone else?

Omaze has to transfer the house directly to the winner. However, once the winner owns the house they will then be free to do with it as they wish.

Are furnishings included?

Yes. The furniture, appliances and tech seen in the photos are all included.

How much does it cost to run the house?

The estimated running costs for the house are £935 per month (as of January 2024). We’re providing £100,000 to the winner to help with running costs and maintenance.

Do you cover Stamp Duty (UK House Purchase Tax) and Legal Fees?

Yes. We cover Stamp Duty irrespective of the winner's circumstances. We cover the reasonable direct costs that the winner will incur in order to take ownership of the house (such as reasonable conveyancer fees).

Entering The Draw - Cornwall III

Is there a limit to how many entries I can buy?

There is no limit to the number of entries that anyone can obtain. However to ensure responsible participation in our prize draws, we have a £500 per month per customer purchase limit for paid entries.

I’m not a UK citizen. Can I enter?

The Promotion is open to entrants who are at least 18 years of age and resident in the United Kingdom.

WWF

What is WWF?

WWF is the world’s leading independent conservation organisation who are working to conserve endangered species, protect and restore habitats, and address global threats to the planet such as climate change, the food system and deforestation.

What percentage of sales goes to the charity?

We guarantee 17% of sales from Cornwall House Draw will go to the charity. Irrespective of sales, Omaze has guaranteed a minimum total payment of £1,000,000 for WWF.

Omaze Gift Cards

What’s the difference between Omaze Gift Cards and Gift Card prizes?

Omaze Gift Cards give you the opportunity to purchase a Gift Card to give to a loved one to allow them to enter the Omaze Million Pound House Draw. Our Gift Card prizes are gift cards for selected retailers that we give away as part of each Omaze House Draw.

How can I see my Omaze Gift Card balance?

Click the link in your Omaze Gift Card email to see the balance of your gift card.

How do I redeem my Omaze Gift Card?

Click the link in your Omaze Gift Card email and copy the code. Then head over to omaze.co.uk and choose which Omaze House Draw you would like to enter. At the checkout, paste your code into the box labeled ‘Gift card or discount code’ and your Omaze Gift Card amount will be discounted from your purchase.

Can I top up my Omaze Gift Card?

No. You can’t top up your Omaze Gift Card.

Can I make a purchase larger than my gift card balance?

Yes, you can! During the checkout process, you'll be asked to add payment details if your Omaze Gift Card balance is not sufficient to cover the value of your purchase, or if you are purchasing an Omaze Entry Subscription.

What happens if I make a purchase smaller than the value of my Omaze Gift Card?

The remaining value of your Omaze Gift Card can be redeemed towards a future purchase. You'll need to add your Gift Card Code in the "discount" field at checkout for each order to which you wish to apply your balance, as it won't apply automatically like gift card balances do on some sites!

Can I get cash back for my Omaze Gift Card?

No. Your gift card is nonrefundable and not exchangeable for a cash alternative.

How long is my Omaze Gift Card valid for?

Your Omaze Gift Card is valid for 1 year from the date of purchase. Click the link in your Omaze Gift Card email to check the expiration date.

I’ve lost my Omaze Gift Card email. What can I do?

If you can’t locate the email, we suggest you reach out to the person who sent you the Omaze Gift Card in the first instance. If they can’t find the original email, they’ll need to get in touch with our support team at: team@omaze.co.uk

Can I give my Omaze Gift Card to charity?

You can’t give your Omaze Gift Card to charity, but just by entering one of our Prize Draws, you’ll be supporting our charity partners.

My Omaze Gift Card code isn’t working. What can I do?

If your Omaze Gift Card code isn’t working, please get in touch with our support team at: team@omaze.co.uk

I have received an Omaze Gift Card and I don’t want it. What can I do?

You’re under no obligation to redeem your Omaze Gift Card. Feel free to lie about how much you enjoyed receiving it and tuck it in a drawer, like one might do when receiving an unfashionable scarf from their Aunt.

Previous Draws

Who won the House & how much was raised for Great Ormond Street Hospital Children's Charity in the Cotswolds House Draw?

Sarah Stocks from Essex won the Cotswolds House Draw. Head on over to Our Winners Page to watch the moment she found out. With your help, we raised £3,000,000 for Great Ormond Street Hospital Children's Charity and raised lots of awareness for the charity as part of the campaign.

Who won the Villa & How much was raised for the Alzheimer’s Research UK in the Mallorca Superdraw?

Graham Dunlop from Southampton won the Villa in Mallorca. Head on over to Our Winners Page to watch the moment he found out. With your help, we raised £3,100,000 for Alzheimer’s Research UK and raised lots of awareness for the charity as part of the campaign.

Who won the House & How much was raised for the RSPCA in the Somerset House Draw?

Michael Maher from Luton won the Somerset House. Head on over to Our Winners Page to watch the moment he found out. With your help, we raised £3,500,000 for the RSPCA and raised lots of awareness for the charity as part of the campaign.

Who won the House & How much was raised for NHS Charities Together in the London House Draw?

Oceanne Belle from Barking won the London House. Head on over to Our Winners Page to watch the moment she found out. With your help, we raised £2,600,000 for NHS Charities Together and raised lots of awareness for the charity as part of the campaign.

Who won the House & How much was raised for Breast Cancer Now in the Scotland House Draw?

Jon from Berkshire won the Scotland house. With your help, we raised £1,800,000 for Breast Cancer Now and raised lots of awareness for the charity as part of the campaign.

Who won the House & How much was raised for Macmillan Cancer Support in the Devon House Draw?

Simon Williams from West Sussex won the Devon house. Head on over to Our Winners Page to watch the moment they found out. With your help, we raised £1,700,000 for Macmillan Cancer Support and raised lots of awareness for the charity as part of the campaign.

Who won the House & How much was raised for the RNLI in the Norfolk House Draw?

Daren Bell from Bournemouth won the Norfolk House. Head on over to Our Winners Page to watch the moment they found out. With your help, we raised £1,400,000 for the RNLI and raised lots of awareness for the charity as part of the campaign.

Who won the House & How much was raised for Blood Cancer UK in the Yorkshire House Draw?

Eliza Yahioglu from London won the Yorkshire house. Head on over to Our Winners Page to watch the moment she’s found out. With your help, we raised £1,950,000 for Blood Cancer UK and raised lots of awareness for the charity as part of the campaign.

Who won the House and how much was raised for the NSPCC in the Cotswolds III House Draw?

Will Satherley from Cardiff won the Million Pound House in the Cotswolds. Head on over to Our Winners Page to watch the moment we surprised Will with the news. With your help, we raised £2,150,000 for the NSPCC and raised lots of awareness for the charity as part of the campaign.

Who won the House and how much was raised for Marie Curie in the Cornwall II House Draw?

June Smith from Essex won the Cornwall House. Head on over to Our Winners Page to watch the moment they found out. With your help, we raised £2,100,000 for Marie Curie and raised lots of awareness for the charity as part of the campaign.

Purchase Limit

Why is there a Purchase Limit on my account?

At Omaze, it’s important to us that everyone is able to enjoy the draw responsibly.

Within a single calendar month, everyone is limited to £500 worth of purchases with Omaze.

Can I remove or change my Purchase Limit?

No. Every Omaze customer has a £500 monthly Purchase Limit that can’t be changed or removed.