Frequently Asked Questions

Winning a Prize

How will you contact me if I’ve won a prize?

We always email our winners, so be sure to save omaze.co.uk as a safe sender.

When and how will I know if I have won the house?

Winners are drawn at random on the date specified within the Experience Rules. All winners are contacted by email and telephone (if they’ve provided a phone number).

How are winners drawn?

When you buy entries, a unique Entry Code is generated and securely logged in the draw database. The more entries you buy, the more times it is logged. For example, if you buy 15 entries, it will be logged 15 times, increasing the chance of it being drawn for a prize. If you entered by post, each individual entry is coded and entered into the draw database.

Does Omaze draw the winners?

For all house draws that launch on or after September 1st 2021, Omaze will utilise a randomised draw engine. For draws that launched before September 1st, including the draws for the Devon and Wimbledon houses, winners will be drawn by an independent scrutineer called Civica.

Will someone definitely win the house?

Yes. There will be a guaranteed winner for the Omaze Million Pound House Draw. For announcement dates, please see the relevant Experience Rules.

What if you don’t sell enough tickets?

We've guaranteed a minimum donation to the charity no matter what happens and a guaranteed winner for the Million Pound House, as well as all of the other prizes.

What are the odds of winning the house?

The odds of winning depend on the number of entries received.

Entry Code

What’s an Entry Code?

When you buy entries to the Omaze Million Pound House Draw, that purchase is automatically assigned an Entry Code. It’s a 13 digit unique number that links to your transaction.

Where can I find my Entry Code?

You can find your Entry Code in your confirmation email. You can also find your Entry Code next to your purchase details in Your Account at Omaze.co.uk. We are unable to provide codes for postal entries, but they are entered into the same draw database and have exactly the same chance of being picked to win.

Account Creation

Why create an account?

Creating an account will allow you to view your purchase details and find your Entry Code. You can also find your Entry Code in your confirmation email. Find out more.

If I’ve entered the draw doesn’t this mean I have an account?

Orders are automatically saved in an account under the email with which they're made. However, the associated account is not automatically activated. If you've never logged into Omaze.co.uk before, you'll want to create an account login using the same email you used to make your order! You can do this at the check-out or afterwards by creating an account here, creating an account.

If I didn’t sign up for an account at the check-out, can I sign up now?

Yes. Just go to here and click ‘create an account’. Just make sure you use the same email address that you gave when you purchased the entries. Find out more.

Do I have to have an Omaze account to win a prize?

No. We contact all our winners directly by email. You only need an account if you'd like to check your purchase details or Entry Code. Your Entry Code can also be found in your purchase confirmation email. Find out more.

Early Bird and Cash Prizes

If I win an Early Bird Prize or the £1,000 Weekly Cash Prize can I still win the house?

Yes. Even if you win an Early Bird Prize or £1,000 in the Weekly Cash Prize Draw, you’re still entered into the Grand Prize Draw for a chance to win the house.

How will I know if I’ve won an Early Bird Prize or the £1,000 Weekly Cash Prize?

We announce the winning Entry Code every Friday at 5pm on Our Winners page and on social media. We’ll also contact the winner directly by email.

Omaze

Is Omaze a charity?

No. We're an online fundraising platform that helps charities reach their fundraising goals.

How do you calculate the donation to the charity?

At the end of the campaign the charity receives 80% of the net proceeds of the draw with Omaze receiving the remaining 20% as our fee. Net proceeds means everything that is left over after deducting the costs of the prizes and marketing only. In the event where insufficient entries are sold to cover the costs of prizes and marketing, Omaze guarantees the charity will receive a minimum donation and that all prizes will be paid out.

What is a fundraising platform, and how is it different to a charity?

Being a fundraising platform means: we attract top talent to work on our experiences; we can mobilise quickly; and we can reach a bigger audience. This all amounts to us raising more money, faster. Also, because we’re exploring new ways of fundraising, we’re complementing, not competing with the charities’ existing fundraising sources. We’re raising additional funds and awareness for their cause by using the power of the internet to crowdfund significant new sources of funding that charities would not otherwise reach. We can do this because we’re not a charity, we're a company whose business is to raise funds for good causes. To date, we've raised over £100 million to benefit charities worldwide.

Does it cost the charity anything to partner with you?

No. There are no costs and no risks for the charity. For the Million Pound House Draw, there’s a guaranteed winner of the house and all the other prizes, and a guaranteed minimum donation to the charity no matter what.

Which UK charities has Omaze worked with in the past?

To date, Omaze UK has worked with charities, including: Teenage Cancer Trust, The British Heart Foundation, The Princes Trust, and NSPCC.

Which celebrities has Omaze partnered with in the past?

We work with everyone from Michelle Obama to Robert Downey Jr to John Legend - they trust us with their reputations. Trust is integral to everything we do. Here are a few of the celebrities who have partnered with us in the past: Emily Blunt, Hugh Grant, Idris Elba, Daniel Craig, Benedict Cumberbatch, Emilia Clarke, Ringo Starr, Tom Hiddleston, Daisy Ridley, Naomie Harris, Andrew Lloyd Webber, Cast of The Crown, Lewis Hamilton, Florence and the Machine, Sam Heughan, HAIM, Mumford & Sons, Cast of Downton Abbey, The Who, James Corden, John Oliver, and Luke Evans.

What to do if I have a question, comment or complaint

All questions, comments or complaints should be made via the contact us form. Any complaints will be addressed in accordance with our terms of use.

Entering the Draw - Ascot

Is there a limit to how many entries I can buy?

There is no limit but we encourage and support responsible participation at all times.

I’m not a UK citizen. Can I enter?

The Promotion is open to entrants who are at least 18 years of age and resident in the United Kingdom.

The Ascot House

Can I sell the house if I don’t want to move in?

Yes. The winner will be free to do with the house what they wish: it will be theirs to live in, rent out or sell.

Is the house furnished?

Yes. Furniture, appliances and tech are all included.

How much does it cost to run the house?

We’re providing £20,000 to the winner to cover the first year's council tax, electric and gas.

Do you cover Stamp Duty (UK house purchase tax)?

Yes. We cover Stamp Duty irrespective of the winner's circumstances.

What about legal fees?

We cover all reasonable legal costs to complete the transfer of the house to the winner.

Cancer Research UK

What is Cancer Research UK?

Cancer Research UK’s pioneering work into the prevention, diagnosis and treatment of cancer has helped save millions of lives. In the 1970s just 1 in 4 people survived their disease for 10 years or more. Today, 2 in 4 survive.Cancer Research UK’s ambition is to accelerate progress so that by 2034, 3 in 4 people will survive their cancer for at least 10 years. One way you can support CRUK’s life-saving work is by entering the Omaze Million Pound House Draw, Ascot. You really can help make an incredible difference. (*born after 1960)

Why not just give your charity partners a million pounds?

In a word: sustainability. Simply giving away money means that we won’t be a sustainable fundraising platform that, to date, has generated over £100m for charity. But most importantly, it means that our charity partners miss out on the unique and long-term benefits of our partnership. This isn’t just about money, it’s about raising awareness for the work that charities are doing across the country. We want to create a community that’s inspired to support our charity partners in new and exciting ways now and in the future.

What is the fundraising target?

With your help, we'd love to be able to donate over £500,000 to Cancer Research UK. No matter what happens though, we’ve guaranteed £100,000 to our charity partner, along with the benefit of the increased awareness that our experience will bring.

Entering the Draw - Devon

Is there a limit to how many entries I can buy?

There is no limit but we encourage and support responsible participation at all times.

I’m not a UK citizen. Can I enter?

The Promotion is open to entrants who are at least 18 years of age and resident in the United Kingdom.

Entering the Draw - London

Is there a limit to how many entries I can buy?

There is no limit but we encourage and support responsible participation at all times.

I’m not a UK citizen. Can I enter?

The Promotion is open to entrants who are at least 18 years of age and resident in the United Kingdom.

The Devon House

Can I sell the house if I don’t want to move in?

Yes. The winner will be free to do with the house what they wish: it will be theirs to live in, rent out or sell.

Is the house furnished?

Yes. Furniture, appliances and tech are all included.

How much does it cost to run the house?

We’re providing £20,000 to the winner to cover the first year's council tax, electric and gas.

Do you cover Stamp Duty (UK house purchase tax)?

Yes. We cover Stamp Duty irrespective of the winner's circumstances.

What about legal fees?

We cover all reasonable legal costs to complete the transfer of the house to the winner.

NSPCC

What is The NSPCC’s Childline?

Childline is a free, private and confidential service that offers children access to trained counsellors 24 hours a day, every day of the year. Started by Esther Rantzen in 1986 and now part of the NSPCC, Childline is there to give young people a voice when no one else is listening. Whatever problems or dangers they’re facing, Childline is a place for them to turn for support – any time of day or night.

Why not just give your charity partners a million pounds?

In a word: sustainability. Simply giving away money means that we won’t be a sustainable fundraising platform that, to date, has generated over £100m for charity. But most importantly, it means that our charity partners miss out on the unique and long-term benefits of our partnership. This isn’t just about money, it’s about raising awareness for the work that charities are doing across the country. We want to create a community that’s inspired to support our charity partners in new and exciting ways now and in the future.

What is the fundraising target?

With your help, we'd love to be able to donate over £500,000 to the NSPCC. No matter what happens though, we’ve guaranteed £100,000 to our charity partner, along with the benefit of the increased awareness that our experience will bring.

The London House

Can I sell the house if I don’t want to move in?

Yes. The winner will be free to do with the house what they wish: it will be theirs to live in, rent out or sell.

Is the house furnished?

Yes. Furniture, appliances and tech are all included.

How much does it cost to run the house?

We’re providing £20,000 to the winner to cover the first year's council tax, electric and gas.

Do you cover Stamp Duty (UK house purchase tax)?

Yes. We cover Stamp Duty irrespective of the winner's circumstances.

What about legal fees?

We cover all reasonable legal costs to complete the transfer of the house to the winner.

Great Ormond Street Hospital Children’s Charity

What is Great Ormond Street Hospital Children’s Charity ?

Great Ormond Street Hospital Children’s Charity raises money to support the hospital to give seriously ill children the best chance for life. The charity funds research into pioneering new treatments for children, provides the most up to date medical equipment, funds support services for children and their families and supports the essential rebuilding and refurbishment of the hospital.

Why not just give your charity partners a million pounds?

In a word: sustainability. Simply giving away money means that we won’t be a sustainable fundraising platform that, to date, has generated over £100m for charity. But most importantly, it means that our charity partners miss out on the unique and long-term benefits of our partnership. This isn’t just about money, it’s about raising awareness for the work that charities are doing across the country. We want to create a community that’s inspired to support our charity partners in new and exciting ways now and in the future.

What is the fundraising target?

With your help, we'd love to be able to donate over £500,000 to Great Ormond Street Children’s Charity. No matter what happens though, we’ve guaranteed £100,000 to our charity partner, along with the benefit of the increased awareness that our experience will bring.

The Cotswolds House

Can I sell the house if I don’t want to move in?

Yes. The winner will be free to do with the house what they wish: it will be theirs to live in, rent out or sell.

Is the house furnished?

Yes. Furniture, appliances and tech are all included.

How much does it cost to run the house?

We’re providing £10,000 to the winner to cover the first year's council tax, electric and gas, and a gardener for the first two years.

Do you cover Stamp Duty (UK house purchase tax)?

Yes. We cover Stamp Duty irrespective of the winner's circumstances.

What about legal fees?

We cover all reasonable legal costs to complete the transfer of the house to the winner.

Where is the house located?

The house is located in a hamlet just outside the market town of Chipping Norton in the Cotswolds.

The Prince's Trust

What is The Prince’s Trust?

The Prince’s Trust helps young people all over the UK to build their confidence and skills and supports them into jobs, education and training. The charity supports 11 to 30 year-olds who are unemployed, struggling at school and at risk of exclusion and has helped more than a million young people since it was founded by HRH The Prince of Wales in 1976.

The courses offered by The Trust give young people the practical and financial support needed to stabilise their lives, helping develop self-esteem and skills for work. The charity now urgently needs to raise funds so that it can keep up with demand in the face of the current economic crisis and rising youth joblessness.

Why not just give your charity partners a million pounds?

In a word: sustainability. Simply giving away money means that we won’t be a sustainable fundraising platform that, to date, has generated over £100m for charity. But most importantly, it means that our charity partners miss out on the unique and long-term benefits of our partnership. This isn’t just about money, it’s about raising awareness for the work that charities are doing across the country. We want to create a community that’s inspired to support our charity partners in new and exciting ways now and in the future.

What is the fundraising target?

With your help, we'd love to be able to donate over £2,000,000 to The Prince’s Trust. Right now, our best estimate is that we’ll be able to donate around £500,000. No matter what happens though, we’ve guaranteed £100,000 to our charity partner, along with the benefit of the increased awareness that our experience will bring.

Previous Draws

How much was raised for Teenage Cancer Trust in the Cheshire House Draw

With your help, we raised a quarter of a million pounds for Teenage Cancer Trust, along with the benefit of the increased awareness that our campaign brought to the charity. And that's not all. Our £250,000 donation is just the first instalment of our guarantee to donate £1,000,000 to Teenage Cancer Trust over the next three years.

Who won the Million Pound House in Cheshire?

Ian G. from Lincolnshire won the Million Pound House in Cheshire. Head on over to Our Winners Page to watch the moment we surprised Ian with the news.

How much was raised for the British Heart Foundation in the London House Draw?

With your help, we raised £1,000,000 for the British Heart Foundation, along with the benefit of the increased awareness that our campaign brought to the charity.

Who won the Three Million Pound London Townhouse?

Marilyn P. from Greater London won the Three Million Pound London Townhouse. Head on over to Our Winners Page to watch the moment we surprised Marilyn with the news.