Frequently Asked Questions

Winning a Prize

How will you contact me if I’ve won a prize?

We always email our winners, so be sure to save omaze.co.uk as a safe sender.

When and how will I know if I have won the house?

Civica Independent Scrutineers will announce a winner drawn at random using an automated computer programme. The winner will then be contacted by email.

How are winners drawn?

When you buy entries, a unique Entry Code is generated and securely logged in the draw database. The more entries you buy, the more times it is logged. For example, if you buy 15 entries, it will be logged 15 times, increasing the chance of it being drawn for a prize. If you entered by post, each individual entry is coded and entered into the draw database.

Does Omaze draw the winners?

No. The winners are drawn by a highly respected and independent scrutineer called Civica. Civica specialises in auditing competitions to make sure they are run fairly and has an unrivalled reputation for integrity and quality.

Will someone definitely win the house?

Yes. There will be a guaranteed winner for the Omaze Million Pound House Draw. For announcement dates, please see Official Rules.

What if you don’t sell enough tickets?

We've guaranteed a minimum donation to the charity no matter what happens and a guaranteed winner for the Million Pound House, as well as all of the other prizes.

What are the odds of winning the house?

The odds of winning depend on the number of entries received.

Is the house in the photos the actual house that will be won?

Yes. The house shown in the photos is the exact house that will be won.

Entry Code

What’s an Entry Code?

When you buy entries to the Omaze Million Pound House Draw, that purchase is automatically assigned an Entry Code. It’s a 13 digit unique number that links to your transaction.

Where can I find my Entry Code?

If you bought your entries online, you can find your Entry Code in your confirmation email. You can also find your Entry Code next to your purchase details in Your Account at Omaze.co.uk. Unfortunately, we cannot provide codes for postal entries as they are handled by our independent draw scrutineers, Civica - but rest assured that they are entered into the same draw database and have exactly the same chance of being picked to win.

Account Creation

Why create an account?

Creating an account will allow you to view your purchase details and find your Entry Code. You can also find your Entry Code in your confirmation email. Find out more.

If I’ve entered the draw doesn’t this mean I have an account?

No. You do not automatically receive an account when you buy entries. You need to go through the signup process. You can do this at the check-out or afterwards by creating an account

If I didn’t sign up for an account at the check-out, can I sign up now?

Yes. Just go to here and click ‘create an account.’. Just make sure you use the same email address that you gave when you purchased the entries.Find out more.

Do I have to have an Omaze account to win a prize?

No. We contact all our winners directly by email. You only need an account if you'd like to check your purchase details or Entry Code. Your Entry Code can also be found in your purchase confirmation email. Find out more.

Early Bird and Cash Prizes

If I win an Early Bird Prize or the £1,000 Weekly Cash Prize can I still win the house?

Yes. Even if you win an Early Bird Prize or £1,000 in the Weekly Cash Prize Draw, you’re still entered into the Grand Prize Draw for a chance to win the house.

How will I know if I’ve won an Early Bird Prize or the £1,000 Weekly Cash Prize?

We announce the winning Entry Code every Friday at 5pm on Our Winners page and on social media. We’ll also contact the winner directly by email.

What is an Early Bird Prize?

We offer the opportunity to win additional prizes to those of you who enter the draw first. We call these Early Bird Prizes. You'll be eligible for a chance to win every Early Bird Prize from the date you enter, as well as the Grand Prize at the end of the draw. So, the sooner you enter, the more you can win. Check out the official rules for the deadline of each Early Bird Prize. Previous Early Bird Prizes have included a Tesla Model 3, a Jaguar F-Type and a Tech Hamper worth £10,000.

Omaze

Is Omaze a charity?

No. We're an online fundraising platform that helps charities reach their fundraising goals.

How do you calculate the donation to the charity?

At the end of the campaign the charity receives 80% of the net proceeds of the draw with Omaze receiving the remaining 20% as our fee. Net proceeds means everything that is left over after deducting the costs of the prizes and marketing only. In the event where insufficient entries are sold to cover the costs of prizes and marketing, Omaze guarantees the charity will receive a minimum donation and that all prizes will be paid out. The minimum guaranteed donation to the British Heart Foundation for our London draw is £100,000.

What is a fundraising platform, and how is it different to a charity?

Being a fundraising platform means: we attract top talent to work on our experiences; we can mobilise quickly; and we can reach a bigger audience. This all amounts to us raising more money, faster. Also, because we’re exploring new ways of fundraising, we’re complementing, not competing with the charities’ existing fundraising sources. We’re raising additional funds and awareness for their cause by using the power of the internet to crowdfund significant new sources of funding that charities would not otherwise reach. We can do this because we’re not a charity, we're a company whose business is to raise funds for good causes. To date, we’ve raised over £100 million for charities worldwide.

Does it cost the charity anything to partner with you?

No. There are no costs and no risks for the charity. For the Million Pound House Draw, there’s a guaranteed winner of the house and all the other prizes, and a guaranteed minimum donation to the charity no matter what.

Which UK charities has Omaze worked with in the past?

To date, Omaze has raised over £4 Million for UK charities, including: Julia’s House, Great Ormond Street Hospital, Movember Foundation UK, Prince's Trust, Royal College of Nursing Foundation, We Love Manchester, Emergency Fund / British Red Cross, Meat Free Mondays, Royal Mencap Society, War Child UK, MIND UK, The Old Vic Theatre, and UNICEF UK.

Which celebrities has Omaze partnered with in the past?

We work with everyone from Michelle Obama to Robert Downey Jr to John Legend - they trust us with their reputations. Trust is integral to everything we do. Here are a few of the celebrities who have partnered with us in the past: Emily Blunt, Hugh Grant, Idris Elba, Daniel Craig, Benedict Cumberbatch, Emilia Clarke, Ringo Starr, Tom Hiddleston, Daisy Ridley, Naomie Harris, Andrew Lloyd Webber, Cast of The Crown, Lewis Hamilton, Florence and the Machine, Sam Heughan, HAIM, Mumford & Sons, Cast of Downton Abbey, The Who, James Corden, John Oliver, and Luke Evans.

What to do if I have a question, comment or complaint

All questions, comments or complaints should be made via the contact us form. Any complaints will be addressed in accordance with our terms of use.

Entering the Draw - London

Is there a limit to how many entries I can buy?

There is no limit but we encourage and support responsible participation at all times.

I’m not a UK citizen. Can I enter?

The Promotion is open to entrants who are at least 18 years of age and residents from around the world (prohibited jurisdictions excluded).

The London House

Can I sell the house if I don’t want to move in?

Yes. The winner will be free to do with the house what they wish: it will be theirs to live in, rent out or sell.

Is the house furnished?

Yes. Furniture and appliances are included.

How much does it cost to run the house?

We’re providing £10,000 to the winner to cover the first year's council tax, electric and gas, gardener and anything else you fancy to get you settled.

Do you cover Stamp Duty (UK house purchase tax)?

Yes. We cover Stamp Duty irrespective of the winner's circumstances.

What about legal fees?

We cover all reasonable legal costs to complete the transfer of the house to the winner.

The British Heart Foundation

What is the British Heart Foundation?

The British Heart Foundation has helped revolutionise the way we prevent, diagnose, treat and cure heart and circulatory diseases. They’ve been part of countless major breakthroughs over the last 60 years, from pacemakers and defibrillators to heart transplants and clot busting drugs. Breakthroughs that have helped keep millions of families together for longer. But this year, Covid-19 has had a devastating impact on their work. They have already had to cut their research in half, and now they urgently need your support to keep up the pace of progress.

Why not just give your charity partners a million pounds?

In a word: sustainability. Simply giving away money means that we won’t be a sustainable fundraising platform that, to date, has generated over £100m for charity. But most importantly, it means that our charity partners miss out on the unique and long-term benefits of our partnership. This isn’t just about money, it’s about raising awareness for the work that charities are doing across the country. We want to create a community that’s inspired to support our charity partners in new and exciting ways now and in the future.

What is the fundraising target?

With your help, we'd love to be able to donate over £2,000,000 to the British Heart Foundation. Right now, our best estimate is that we’ll be able to donate around £500,000. No matter what happens though, we’ve guaranteed £100,000 to our charity partner, along with the benefit of the increased awareness that our experience will bring.

Previous Draws

How much was raised for Teenage Cancer Trust in the Cheshire House Draw

With your help, we raised a quarter of a million pounds for Teenage Cancer Trust, along with the benefit of the increased awareness that our campaign brought to the charity. And that's not all. Our £250,000 donation is just the first instalment of our guarantee to donate £1,000,000 to Teenage Cancer Trust over the next three years.

Who won the Million Pound House in Cheshire?

Ian G. from Lincolnshire won the Million Pound House in Cheshire. Head on over to Our Winners Page to watch the moment we surprised Ian with the news.